All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine consumer guarantees that apply to goods you purchase:
- Acceptable quality
- Fit for a particular purpose
- Match description
- Match the sample or demonstration model
- Express warranties will be honoured
- Spare parts and repair facilities will be available for a reasonable time after purchase
- Title to the goods
- Undisturbed possession of the goods
- No undisclosed securities on the goods
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
Refund, Return and Repair Policy
If there is an issue with item you have received, if it is faulty or we have sent you the incorrect item please contact us on 03 9394 5610 or email firstname.lastname@example.org so we can sort this out for you. We will then work out with how best to manage the return or exchange of the goods. All refund rights under both State and Commonwealth law apply. If you are not satisfied with your purchase for any other reason, again please contact us and we will help you resolve the issue.