The following is a copy of the I-24-03 Consumer Letter issued on 3/1/2024. Vehicles affected by this stop ride will receive a notification by mail to the address the vehicle is registered to.
Dear Indian Motorcycle Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in Model Year 2019-2020 and 2022 FTR, Model Year 2020-2022 Challenger, and Model Year 2022 Pursuit motorcycles equipped with a specific Anti-Lock Brake System (ABS) module. Our records show you have purchased an affected vehicle.
The reason for this notice:
Your motorcycle may experience inadvertent brake light illumination, which increases the risk of a crash and serious injury. This can occur without rider input during certain limited riding conditions when a momentary loss of wheel contact with the ground occurs.
What you should do:
Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer. This repair should take approximately 30 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle. This work will be performed by your dealer at no cost to you.
What your dealership will do:
To address this concern, Indian Motorcycle has authorized your dealer to update the ABS module with new software.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received.
If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697 or go to https://www.polaris.com/en-us/help-center/. If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
Sincerely,
Indian Motorcycle Company
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall or go to www.polaris.com/en-us/on-road-recalls/.
