You have 30 days to return most online purchases that were shipped to your home or shipped to a dealer for pickup. Online purchases placed on or after November 1, 2026, can be returned through January 31, 2027. Orders placed after December 31, 2026, have 30 days to be returned. Exceptions may apply; please see the full return policy below.
RETURN POLICY
Returns must be received in new and unused condition, free of any cosmetic damage. This includes, but is not limited to, scratches, scuffs, stretching, dents, dirt, pet hair or any sign the product has been mounted to a vehicle. Returns must be opened within 30 days of their original delivery date.
Shipping fees are non-refundable. Unless the product is defective, incorrect or has been damaged in transit, you will be responsible for the costs of returning the product. Damage caused to a product once it is in your possession does not make it defective.
Refunds will be issued back to the original method of payment.
Oil, fluids and Service Manuals cannot be returned. Final sale merchandise is not eligible for return.
The eFTR Jr (Item# 2884726), eFTR Mini (Item #2889573) and eFTR Hooligan (Item # 2889668) are not eligible for returns.
For any issues regarding the eFTR Jr and eFTR Mini, please contact the manufacturer directly by phone 1-866-467-2967 or email. For any issues regarding the eFTR Hooligan please contact the manufacturer directly by phone 1-949-649-4607 or email.
SHIP TO HOME ONLINE PURCHASES
Customers are responsible for all return shipping charges unless authorized by Indian Motorcycle. Use a carrier that incorporates tracking and insurance services. All shipments must be prepaid. We do not accept C.O.D. or any similar process. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
There are two ways to open a return for a Ship to Home purchase. You can open a return in your account online or by calling Indian Motorcycle Customer Service. Please call 1-877-333-2111 if you are located in Canada.
Option 1: Open a Return in Your Online Indian Motorcycle Account
1. Log in to your Indian Motorcycle account to view your orders.
2. Find the order that contains the item(s) to be returned. You’ll be taken to a summary of your order.
3. Select RETURN ITEMS in the upper-right corner of the Order Details page.
4. Select the eligible return items and tell us why you are returning them. Select SUBMIT RETURN in the lower-left corner to initiate your return. You will receive an email that includes your return number, return address and complete return instructions.
5. Place your item(s) in the original packaging, then place inside of an outer shipping parcel or container. Be sure to pack the item(s) properly so your return won't be damaged. To ensure faster processing of your return, please write the return number on the outside of the package.
For U.S. orders, address the package to:
Vermillion Returns Center
1997 Polaris Pkwy
Vermillion, SD 57069
Note: All returns are processed at this location.
For Canada orders, address the package to:
Winnipeg Returns
50 Prairie Way
Winnipeg, MB R2J 3J8
6. Ship your return to Indian Motorcycle via the carrier of your choice and be sure to keep the tracking number.
7. Once your return is received, it will be processed within 2 business days. Please note that it can take up to 10 days for the bank to deposit your refund.
Option 2: Open a Return with Indian Motorcycle Customer Service
1. To open a return, contact Indian Motorcycle at 1-877-333-2111. You can also use the Contact Us email option at the bottom of the page.
2. After the return is initiated, you will receive an email that includes your return number, return address and complete return instructions.
3. Place your item(s) in the original packaging, then place them inside of an outer shipping parcel or container. Be sure to pack the item(s) properly so your return won't be damaged.
For U.S. orders, address the package to:
Vermillion Returns Center
1997 Polaris Pkwy
Vermillion, SD 57069
For Canada orders, address the package to:
Winnipeg Returns
50 Prairie Way
Winnipeg, MB R2J 3J8
4. Ship your return to Indian Motorcycle via the carrier of your choice and be sure to keep the tracking number.
5. Once your return is received, it will be processed within 2 business days. Please note that it can take up to 10 days for the bank to deposit your refund.
PACKAGING YOUR RETURN
Returned products must be enclosed in their original packaging with the original packing slip and RMA number. This includes all boxes, plastic containers, plastic bags and equivalent protecting packaging and all tags, information booklets, instructions, stickers, etc.
Products deemed to be faulty or incomplete due to customer error will be returned to you, and a refund will not be granted.
Do not use the product's original packaging as a shipping container (for example, helmets, winches, etc.). To avoid damage and ensure you are refunded, it's recommended that you pack item(s) in the original packaging and then place them inside of a larger, separate shipping container.
Original packaging that has been torn open or damaged is considered no longer in new condition and cannot be accepted.
All returns are processed at this location.
If you have any issues with your online order or would like to open a return, contact us at 1-877-333-2111. Have your order number and packaging slip ready, along with the item numbers you want to return. Our customer service team will open a return and provide you with a return number. You can call to open a return for items shipped to your home address and items shipped to a dealer.
Unless noted, trademarks are the property of Indian Motorcycle International, LLC
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